ADA Complaints

If you have a complaint about the accessibility of our service, or believe you have been discriminated against because of your disability, you can file a complaint.

Click here for a document that explains the ADA discrimination and how to file a formal complaint.

Click Here for the official form to use when filing a complaint.

If you are filing an ADA complaint, please note it in the comments section of our comment form.

 

 

Service

Mountain Line Transit Authority service is accessible to persons with disabilities.  Buses are equipped with lifts or ramps that enable persons in wheelchairs or persons who cannot step onto the bus to ride, have priority seating for persons with disabilities, and use automated announcements for stops and destinations.  Our larger buses “kneel” to help passengers board.  Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce any stop you request.  The fare for persons with disabilities, seniors, and Medicare cardholders is half the regular fare.

You may travel with your respirator, concentrator, and portable oxygen.  Service animals are welcome onboard buses and in our facilities.  They must be kept under the control of the passenger at all times.  Public information is available in alternative formats upon request.

You may also request a to have a bus leave the route to pick you up or drop you off.  This is called a deviation.  Click here  for information on deviations.

Reasonable Modifications

Mountain Line's Reasonable Accomodation Statement

Passengers with disabilities may request modifications to our service procedures to help them access the service.  The request should be as specific as possible and include information on why the requested modification is needed to use Mountain Line’s services.  Mountain Line will make every effort to communicate determinations on requests for modifications in advance of when the service will be needed verbally or in writing.

To request a modification, please contact us by one of the methods listed below:

U.S. Mail or Email
Attn: ADA Compliance Officer Mountain Line
420 DuPont Road
Morgantown, WV 26501
Email ADAOfficer@busride.org

Telephone
Mountain Line ADA Compliance Officer (304) 296-3680
For deaf or hearing impaired, please call TDD (304) 291-7467